It can also be seen correctly when you are in the 'Alerts' section, or any of the Product specific sections (aka Endpoint management, Server management, Encryption, Firewall Management, etc.) There are no workarounds for this behavior on the majority of header pages this is seen on, though you can see the correct company name (to help confirm you are in the correct customer) by selecting the 'Company Info' page. Partner Dashboard-> Launching Customer CDB currently shows the ' Company Name' in the upper right of the CDB windowĮnterprise Dashboard-> Launching the Subestate CDB shows the ‘ Enterprise estates’ name' in the upper right of the CDB window. The 'show as’ name is the name as shown in the Partner or Enterprise Dashboard which can be edited by the administratorsĬurrently the name shown for the customer or subestate in the launched tab: For both Partner and Enterprise Dashboards - When launching a Customer or Subestate, the name of that account (top right) is not the ‘ Show as' company name. Sophos Engineering is aware of an unexpected change in naming behavior. Partner and Enterprise Dashboards: When launching a Customer or Subestate, the name of that account (top right) is not the 'show as' company name The location for where this link goes is within the Partner Portal and can be accessed directly at: The 'get monthly usage' link that resides in the 'Managed Customer Usage' section within the Central Partner Dashboard will disappear if the page is refreshed. Update the State field with the two-digit abbreviation and resubmit the new trial form.Ĭentral Partner Dashboard: Some flex partners are do not see the link for 'get monthly usage' on the 'Managed Customer Usage' section. The State field (for US states) must be in the standard 2-letter abbreviation E.G.: For Alabama, use AL. One known reason for this is caused by an updated compliance check for trials related to the State code (in the Create a New Trial form). Please try again later." or " This data requires further screening. Some Partners are unable to create New Trial accounts within the Sophos Central Partner Dashboard.Īfter clicking on the "Start New Trial" button the error received is " The customer can't be created right now because of server problems. Partner Dashboard: Some Partners may get an error trying to create a new trial customer
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